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Customer service

Cranky customers, masked smiles redefine workplace culture: ‘Feels like we’re strangers’

Cranky customers, masked smiles redefine workplace culture: ‘Feels like we’re strangers’

By: Abha Bhattarai
Source: Washington Post
Date of Publication: September 23rd, 2020
The pandemic that has ravaged the service industry and cost millions of jobs is changing the nature of customer-facing work at stores, spas, restaurants, barbershops and other service-sector jobs. Workers across the country say even the most basic interactions with customers and colleagues have been complicated by social distancing and mask requirements, as well as the underlying fear of contracting the deadly virus.
Learn More about Our Operations during COVID-19 -Patagonia

Learn More about Our Operations during COVID-19 -Patagonia

By: Patagonia
Source: Patagonia
An update on Patagonia's current operations and more information about what their customers can expect.
Airbnb could still IPO in 2020, CEO Brian Chesky says: ‘It has exceeded everything we expected’

Airbnb could still IPO in 2020, CEO Brian Chesky says: ‘It has exceeded everything we expected’

By: Jen Wieczner
Source: Fortune
Date of Publication: June 30th, 2020
Airbnb is hoping to lure customers back after the pandemic with a new cleanliness initiative.
Please don't touch: The future of experiential retail in the era of coronavirus

Please don't touch: The future of experiential retail in the era of coronavirus

By: Cara Salpini
Source: Marketing Dive
Date of Publication: June 8th, 2020
In the short term, brands have been moving online to engage consumers, but with stores reopening, retailers will have to shift away from or reimagine high-touch services.
Restaurants Take Heed: Uber Eats May Soon Own Your Relationship with Customers

Restaurants Take Heed: Uber Eats May Soon Own Your Relationship with Customers

By: Robert Bardunias
Source: FSR Magazine
Date of Publication: May 27th, 2020
With fresh news that Uber Technologies, Inc. is in advanced talks to acquire Grubhub Inc., restaurant owners who outsource delivery should be warned: The risk of a third-party platform effectively owning the relationship with your customers just increased. Dramatically.
Coronavirus likely ends soda fountain era at McDonald’s

Coronavirus likely ends soda fountain era at McDonald’s

By: ArLuther Lee
Source: Atlanta Journal-Constitution
Date of Publication: May 18th, 2020
McDonald’s Corp. likely won’t offer help-yourself soda fountain drinks at any of its 14,000 restaurants nationwide after implementing new health safety guidelines amid the coronavirus pandemic, according to reports.
Watch CNBC’s full interview with Dell founder and CEO Michael Dell

Watch CNBC’s full interview with Dell founder and CEO Michael Dell

Source: CNBC
Date of Publication: April 8th, 2020
Michael Dell, founder and CEO of Dell, joins “Squawk Alley” to discuss the company’s response to the coronavirus pandemic.