Customer service

The pandemic that has ravaged the service industry and cost millions of jobs is changing the nature of customer-facing work at stores, spas, restaurants, barbershops and other service-sector jobs. Workers across the country say even the most basic interactions with customers and colleagues have been complicated by social distancing and mask requirements, as well as the underlying fear of contracting the deadly virus.

An update on Patagonia's current operations and more information about what their customers can expect.

Airbnb is hoping to lure customers back after the pandemic with a new cleanliness initiative.

In the short term, brands have been moving online to engage consumers, but with stores reopening, retailers will have to shift away from or reimagine high-touch services.

With fresh news that Uber Technologies, Inc. is in advanced talks to acquire Grubhub Inc., restaurant owners who outsource delivery should be warned: The risk of a third-party platform effectively owning the relationship with your customers just increased. Dramatically.

McDonald’s Corp. likely won’t offer help-yourself soda fountain drinks at any of its 14,000 restaurants nationwide after implementing new health safety guidelines amid the coronavirus pandemic, according to reports.

Michael Dell, founder and CEO of Dell, joins “Squawk Alley” to discuss the company’s response to the coronavirus pandemic.