By: Abha Bhattarai
Source: Washington Post
Date of Publication: September 23rd, 2020
The pandemic that has ravaged the service industry and cost millions of jobs is changing the nature of customer-facing work at stores, spas, restaurants, barbershops and other service-sector jobs. Workers across the country say even the most basic interactions with customers and colleagues have been complicated by social distancing and mask requirements, as well as the underlying fear of contracting the deadly virus.