Topics

Customers

Uber extends mask selfie verification feature to riders

Uber extends mask selfie verification feature to riders

By: Tina Bellon
Source: Reuters
Date of Publication: September 1st, 2020
Uber Technologies Inc (UBER.N) on Tuesday said it will roll out a global selfie feature to verify its ride-hail customers wear a mask, modeled after a similar feature introduced for drivers in mid-May.
Wells Fargo Announces Aid for Customers and Communities Impacted by COVID-19

Wells Fargo Announces Aid for Customers and Communities Impacted by COVID-19

By: Beth Richek
Source: Wells Fargo
Date of Publication: March 20th, 2020
Wells Fargo's response to COVID-19 includes suspending residential foreclosure sales, fee waivers and acceleration of $175 million in donations to help the most vulnerable.
Restaurants Take Heed: Uber Eats May Soon Own Your Relationship with Customers

Restaurants Take Heed: Uber Eats May Soon Own Your Relationship with Customers

By: Robert Bardunias
Source: FSR Magazine
Date of Publication: May 27th, 2020
With fresh news that Uber Technologies, Inc. is in advanced talks to acquire Grubhub Inc., restaurant owners who outsource delivery should be warned: The risk of a third-party platform effectively owning the relationship with your customers just increased. Dramatically.
Soon you could see signs saying 'No mask, no service' at private businesses

Soon you could see signs saying 'No mask, no service' at private businesses

By: Samantha Rojas
Source: CBS Austin
Date of Publication: May 24th, 2020
Soon, people might begin to see signs hung up at all kinds of business with sayings along the lines of “No mask, No service.” Or “We refuse the right to serve anyone person without a mask.”
Dish Network’s Commercial Customer Base Hit by Coronavirus

Dish Network’s Commercial Customer Base Hit by Coronavirus

By: Drew FitzGerald
Source: The Wall Street Journal
Date of Publication: May 7th, 2020
Dish Network Corp. DISH -6.26% ’s profit sank during the first quarter as hotels and airplanes emptied by the coronavirus crisis sapped its satellite-TV business.
CEO President Letter_Williams-Sonoma

Dear William-Sonoma Customers

By: Laura Alber Ryan Ross
Source: William-Sonoma
Williams-Sonoma announcement to customers regarding store closures during coronavirus pandemic.
Open Letter to Our Customers about the Coronavirus _ T-Mobile

A Message from our CEO to Customers: An Update on COVID-19

By: John Legere
Source: T-Mobile
T-Mobile open letter to customers from CEO regarding coverage and services during COVID-19
Our response to COVID-19

Our Response to COVID-19

Source: Bechtel
Bechtel CEO and COO response to COVID-19.
Graybar Teams Up With Customers and Suppliers to Provide PPE to Local Hospitals_Graybar

Graybar Teams Up With Customers and Suppliers to Provide PPE to Local Hospitals

By: Graybar
Source: Graybar
Date of Publication: March 30th, 2020
Graybar, along with some key customers and suppliers were quick to respond to the White House’s request to take an active role in helping our country through this crisis – specifically with the urgent need for personal protective equipment (PPE) at local hospitals.
Marketers make ‘radical’ changes to customer journeys amid pandemic – Marketing Week.pdf

Marketers make 'radical' changes to customer journeys amid pandemic

By: Charlotte Rogers
Source: Marketing Week
Date of Publication: April 30th, 2020
The Covid-19 pandemic is radically changing customer journeys across the marketing spectrum, exposing gaps in the process and suggesting ways to improve post-outbreak.