Customers

Uber Technologies Inc (UBER.N) on Tuesday said it will roll out a global selfie feature to verify its ride-hail customers wear a mask, modeled after a similar feature introduced for drivers in mid-May.

Wells Fargo's response to COVID-19 includes suspending residential foreclosure sales, fee waivers and acceleration of $175 million in donations to help the most vulnerable.

With fresh news that Uber Technologies, Inc. is in advanced talks to acquire Grubhub Inc., restaurant owners who outsource delivery should be warned: The risk of a third-party platform effectively owning the relationship with your customers just increased. Dramatically.

Soon, people might begin to see signs hung up at all kinds of business with sayings along the lines of “No mask, No service.” Or “We refuse the right to serve anyone person without a mask.”

Dish Network Corp. DISH -6.26% ’s profit sank during the first quarter as hotels and airplanes emptied by the coronavirus crisis sapped its satellite-TV business.

Williams-Sonoma announcement to customers regarding store closures during coronavirus pandemic.

T-Mobile open letter to customers from CEO regarding coverage and services during COVID-19

Bechtel CEO and COO response to COVID-19.

Graybar, along with some key customers and suppliers were quick to respond to the White House’s request to take an active role in helping our country through this crisis – specifically with the urgent need for personal protective equipment (PPE) at local hospitals.

The Covid-19 pandemic is radically changing customer journeys across the marketing spectrum, exposing gaps in the process and suggesting ways to improve post-outbreak.